Jobs

Job Title: General Manager

Location: Belfast City Center

Contract: Full-time/Permanent

Pay Rate: £35,000 per year

Requirements: 45 hour working week including weekend work. 6-month probation period.

Benefits: Bonus scheme. Employer pension contributions. 28 days holidays per year (Including bank holidays).

 

Job Description:

We are seeking a General Manager to oversee our two Belfast City Center locations. In this role, you will manage daily operations, lead and develop staff, and implement strategic initiatives to drive revenue growth and business development. The ideal candidate will have a strong background in team management and a commitment to delivering high-quality customer experiences. This is a unique opportunity to contribute to the success and expansion of Belfast’s top entertainment venue.

 

Responsibilities:

• Operational Management:
  • Oversee daily operations at both Belfast locations to ensure smooth and efficient functioning.
  • Ensure all escape rooms are properly maintained, reset, and ready for guests.
  • Develop and implement operational policies and procedures.
• Team Leadership:
  • Recruit, train, and manage staff, including game masters and customer service representatives.
  • Schedule and manage staff shifts to ensure adequate coverage at all times.
  • Foster a positive and collaborative team environment.
• Customer Service:
  • Ensure a high standard of customer service is consistently delivered.
  • Handle customer inquiries, complaints, and feedback professionally.
• Business Development:
  • Identify and implement new revenue streams, such as themed events, corporate packages, and merchandise sales.
  • Collaborate with the marketing team to create promotional strategies to boost off-peak bookings.
  • Explore partnerships and sponsorship opportunities to enhance brand exposure and revenue. 
• Marketing and Promotion:
  • Collaborate with the marketing team to develop and execute marketing campaigns.
  • Promote events and special offers to attract new customers and retain existing ones.
  • Engage with the local community and build partnerships to enhance the brand’s visibility.
• Safety and Compliance:
  • Ensure all health and safety regulations are adhered to.
  • Conduct regular safety audits and risk assessments.
  • Implement and maintain emergency procedures and protocols.

Requirements:

• Experience:
  • Proven experience in a management role, preferably in the entertainment or hospitality industry.
  • Experience in team leadership and staff management.
  • Demonstrated ability to generate and implement business development ideas to drive growth.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage multiple priorities effectively.
• Personal Attributes:
  • Passionate about providing exceptional guest experiences.
  • Problem-solving mindset with a proactive approach.
  • Ability to work flexible hours, including evenings and weekends.
  • Highly organised with attention to detail.

 

How to apply:

Please submit your CV with a cover letter to info@timescapegames.com

Job Title: Marketing and Social Media Manager

Location: Remote with on site visits required

Contract: Freelance

Pay Rate: £750/month

We are seeking a creative and driven Freelance Marketing and Social Media Manager to manage all of our digital content and social media presence. This role is ideal for someone with a passion for storytelling, experience in digital marketing, and a strong understanding of the escape room industry or entertainment sectors.

Responsibilities:

• Develop and implement creative social media strategies across Facebook, Instagram, and TikTok to increase engagement and brand awareness.
• Create, curate, and schedule high-quality, unique content for each platform:
  • Facebook: 4 pieces of content per week
  • Instagram: 4 pieces of content per week
  • TikTok: 4 pieces of content per week
  • Email: 1 marketing email per month (minimum). Note: Some months may require additional emails.
• Manage the creation and delivery of marketing emails, including offers, updates, and content for our customers.
• Regularly track, analyze, and report on key performance metrics (engagement rates, reach) to ensure content is optimized for success.
• Collaborate with the General Manager and business owners to create a consistent brand voice and visual identity across all platforms.
• Monitor and engage with followers to build an active online community and address customer queries.

Requirements:

• Proven experience managing social media platforms, especially Facebook, Instagram, and TikTok.
• Graphic design and video editing skills to produce high-quality visuals and videos for all platforms.
• Strong content creation skills with the ability to create engaging and on-brand graphics, videos, and copy.
• Familiarity with email marketing platforms such as Mailchimp or similar.
• Excellent written communication skills and attention to detail.
• Knowledge of social media trends, tools, and analytics.
• Ability to work independently, manage time effectively, and meet deadlines.

Contract Details:

• Freelance, remote role with occasional on site visits required.
• £750 per month.

Hiring Process:

As part of the application process, shortlisted candidates will be asked to complete a content test to showcase their skills and creativity.

How to Apply:

Please submit your CV, portfolio, and examples of past social media campaigns to timescapeireland@gmail.com.

Job Title: Games Master

Location: Belfast City Center

Contract: Casual (0 hour contract)

Pay Rate: £12.82 per hour

 

Job Description:
Timescape: Live Escape Games is seeking dedicated individuals to fill the role of Game Master for our immersive escape room experiences in Belfast. As a Game Master, you will play a pivotal role in ensuring our guests have an unforgettable adventure.

Responsibilities:

• Welcome guests and provide them with a comprehensive briefing on game rules and objectives.
• Supervise and guide players through their escape room experience, offering assistance and hints as needed.
• Maintain a high level of professionalism while ensuring the safety and enjoyment of all participants.
• Reset and prepare escape rooms for subsequent groups, ensuring each experience is fresh and exciting.
• Assist with general operational tasks and facility maintenance and cleaning as required.

Requirements:

• Exceptional communication and interpersonal skills.
• Ability to remain composed and courteous in high-pressure situations.
• Strong problem-solving abilities and attention to detail.
• Must provide a minimum of 25 hours of availability per week, between the daily opening hours of 10am-10pm, to cover any potential bookings that come in, including weekends.
• Must be able to commute to venues at short notice (3 hours notice) so being located in or near Belfast is essential.
• Previous experience in customer service, hospitality, or entertainment industry is advantageous but not essential.

How to Apply:
Please submit your CV with a cover letter to info@timescapegames.com